Q: What's the lead time for orders?
A: Standard models ship in 15–30 days; customized units require 30–45 days.
Q: What is the term of payment?
A: 30% T/T deposit, the balance will be cleared by T/T or L/C before delivery (EXW term).
Q: Can I get samples? What is delivery time?
A: Absolutely! Samples are available, usually will be prepared in 3-7days.
Q: What documents do you provide for export?
A: Full export package (Commercial Invoice, Packing List, Bill of Lading, COC, etc.).
Q: How do I place an order?
A: Contact us via email/phone for a quote, then confirm with a PO.
Q:How do you control the quality?
A: Quality is at the forefront of our commitments to our customers always. We have strict quality management process from raw materials to finished products. Details please ref. below:
-- Material Vendor Assessed
-- Incoming material inspected
-- In-line product 100% checking
-- 100% inspect before papcking
-- Radom check during the whole process based on standard or customer's requirement to ensure the quality
Q: What is the MOQ?
A: Usually we take the order no matter it's big or small. For customized product certain MOQ is needed based on your customization requirement.
Q: Can I make my own brand?
A: Yes, we do both OEM and ODM. You can make the logo on the package even the product bracket
Q: Are you manufacturer or trading company?
A: We are 20+ year professional manufacturer in all kind of caster wheels especially in heavy duty casters.
Q: Where is your factory? Can I visit?
A: We are located in Xiaolan Town, Zhongshan, Guangdong. You are warmly welcome anytime.
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